Showing posts with label dealing with passive aggressive behavior. Show all posts
Showing posts with label dealing with passive aggressive behavior. Show all posts

Dealing with passive aggressive toxic women in the workplace

I got this question from a woman I know. She was commenting on a post about how high IQ people need help leading because it's not enough to know what needs to be done to fix a problem, leadership skills involve helping rally people to collaborative problem solving.

A friend of mine had this to say:  I agree with your premise. I don't want leadership types to dumb down so what to do? And a similar issue, why do bright people, women more than men, seem to be so passive aggressive when it comes to problem solving with each other. Might be an interesting topic to discuss sometime. I made a list of toxic women in my life and they are feminists, Humanists, and well educated, etc. 

So - let's look at the science: Here is an interesting thesis paper on gender differences in subtypes of aggression in the workplace: 
http://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=5619&context=etd

What they found should not surprise anyone.  Men and women are equally aggressive. But men tend to be more openly directly aggressive and women tend to use indirect aggression. There are many hypothesis why this might be so - mostly that men's direct aggression is such a threat that to survive and get their way - women use indirect aggression to control relational dynamics.



Does it matter that the toxic person is a woman?


No. It does not. The reality is that all genders engage in these behaviors. And it's important to know how to neutralize someone who is being aggressive in a passive or indirect way.  It isn't actually helpful to focus on the gender of the individual.  

My friend's list of toxic people is probably predominantly female because that is who is more likely to perceive her to be a threat. Aggression is more likely in situations where there are limited resources or competition, they are more likely to occur. If a woman feels another woman is a threat - she might use these indirect methods to control and neutralize that threat. 

When we move from examining the problem to thinking about solutions - the gender doesn't matter. What matters is a human is behaving aggressively and we need them to stop.

From the paper: 

"Since passive aggression is more efficient in terms of maximizing the
effect/danger ratio (Bjorkqvist et al., 1994)  and less likely to be noticed (Baron &
Neuman, 1998) than active aggression which always involves direct contact, it is
reasonable to believe that passive aggression is utilized more than active aggression in
the workplace. Empirical research supported this notion by finding that both genders
reported using passive aggression more frequently than active aggression in the
workplace. Therefore, in the current study, passive aggression is expected to be used
more frequently than active aggression in workplace." 


Fixing it:

The solution to this problem isn't more aggression.  It's professionalism and dignity.  I have an entire course on this.
https://humanistlearning.com/passiveaggressivepeople/

Basically - document everything and force their aggression into the open. Make them be more direct as opposed to indirect.  Think of this as counter moves. They are trying to hide their aggression - so pretend you didn't see it and proactively and professionally propose solutions and cc others on the chain.  The more people who can see what is going on - the less a passive aggression person can hide what they are doing.

That's it. Don't allow a passive aggressive person to control you or make you feel bad. If they are being aggressive, that's on them. You control your response.  And you can control how others perceive you making it hard for the passive aggressive person to sully your reputation by being overtly polite and professional and by NOT fighting.

When you do this - the other person will gradually become more overtly aggressive and that is costly to them which is why they try to hide it. 

To learn more - take my course or get the book. Good luck. . 


Confessions from a polite passive aggressive individual in the workplace.

I am working on a talk for the next HR Florida conference in August. It’s on how to deal with passive aggressive people so they don’t wreak havoc in the workplace.  In my mind, I was thinking of the bullies who control workflow by passive aggressively withholding information needed by others to get the work done.  I asked my friends and followers for input. One of them admitted he was passive aggressive at times and why.  He allowed me to share this in an article in the hopes that it would help managers understand their employee’s behaviors better so that people like my friend, don’t have to “scream” at you with their behavior. This just reconfirms my belief that when employees fail – it’s because their managers failed them. Keep that in mind when reading this.

(PS names have been changed to protect the innocent or not so innocent.)

Hi, my name is Joe (crowd: "hi Joe!") and I'm a hard core passive aggressive, not that any of you would care ("we feel your pain, Joe"). I've been a passive aggressive my entire life ("yeah, yeah, we know"), probably as a result of being raised in a very authoritarian household where overt defiance was an extremely bad choice ("ooh, yeah, confrontation sucks").
As a single data point, I can say that my passive aggressive comes out when I'm frustrated. At work this usually means that I'm frustrated with a policy or a boss that I think is screwed up but that I know I have no power to change, or else it's a situation where my time and effort have been committed to something by a boss where my input wasn't asked for or my assent was assumed - particularly when the activity in question is diverting me from my main purpose or goal in my job. Case in point: my district has a number of staff development days that are mandated. In past years, they took place during school days, so a substitute would be doing the job I love, badly, while I was off being walked through meetings full of jargon and buzzwords about teaching techniques that meant nothing to me. The crux of my frustration is that it feels like my district is deciding that we must have staff development (because that's what they're supposed to do), but they don't really know what they want us to learn, so they just throw stuff at us that doesn't seem to have relevance or a coherent plan behind it. So now I feel like I'm wasting time, _not_ getting my real job done, while some boss is checking off a box that they did their job to satisfy some boss above them. So I'm frustrated, and I show up with a big pile of personal work to do while fairly well ignoring the presenters that are spewing the jargon and buzzwords. Passive aggressive, big time. 
So in my case, in those instances, the solution is to give me a voice - give me some choice about whether I want to be involved in the dog and pony show, or would I rather get my real job done. My passive aggressive behavior is screaming at you that I'd rather be grading - and I hate grading - than be sitting in your meeting. If your meeting really is relevant and I'm behaving this way, then clearly I don't see the relevance - so perhaps the solution is to share the big picture with me and get my feedback about it. Maybe I don't sense that you, the boss, are really committed to the direction of this meeting or project or goal, and I think that any effort put into it is ultimately going to be wasted as the company shifts directions (again) and the old plan full of buzzwords is thrown out in favor of the new plan, full of new buzzwords. Regardless of what it is, I'm not being passive aggressive because I'm an a-hole, I'm doing it because I have a dissenting opinion that I don't believe I can openly express, so it's leaking out as passive aggressive behavior. Maybe we need to have a private meeting where my boss looks me straight in the eye, says "hey, this is all off the record, no repercussions - what's the matter?" If the boss and I can find common cause or make changes where my effort will be channeled into an activity I believe in, my passive aggressive will go away. Maybe I'm just a hard core introvert who wants to work in my cube, undisturbed, and you're throwing group activities at me left and right and it's putting my right out of my comfort zone. If we really cannot agree on a common path or a solution to my dissent, then perhaps I'm working in the wrong place. But I'd say that the number one thing passive aggressive people are looking for is the opportunity to have their voice heard and acted upon, probably in private, because if they felt comfortable enough bringing up their dissent in public, they'd have done it by now instead of being passive aggressive.
BTW - proud moment from my passive aggressive past: had a lab boss who could. not. run. a. meeting. She couldn't keep to a schedule or move a meeting along to save her life, so every time we had a meeting with her in charge there was no end in sight - it could drag on forever. So, I started taking a lab timer to our weekly lab meeting, setting it for 1 hour, and when it went off in the meeting I'd say "I have to go deal with my experiment" and leave. Was I running an experiment? Hell no. Half the time I'd go read email or something and then get back to work. My passive aggressive behavior was screaming "hey - keep yer damn meeting to an hour, would ya?", but she had no clue, and I was never going to say that out loud.

What lesson should you draw from this?  If you have an employee who is “not participating” the way you want – have a private conversation with them and LISTEN!  REALLY LISTEN. Give them a voice. Respect them. Employees aren’t robots. They are human beings. They deserve respect and if you treat them as a slave – you should expect them to behave in a passive aggressive way.

Learn how to avoid these mistakes with my online course: 7 Sins of Staff Management.

When someone lies – leadership edition


For me there is nothing more frustrating and disappointing than an employee who lies. 



Not only has the person proven to me they are untrustworthy, they also prevented a problem from being solved. I’m not sure which is worse.

 I have zero tolerance for liars in the workplace.  Once I have verified that they lied to me, I fire them. I don’t have the time or energy or money to fix the problems they create. It is already hard enough to fix the problems our company solves, whatever that is, without having to do double duty fixing the additional problems caused by someone who lies.

 I don’t care what the lie is. If they didn’t finish a project or can’t – tell me so we can work around it and fix the problem. Don’t tell me its going to get done and then not do it and then lie about why you didn’t do it.

 How should a leader handle this?  Professionally. First, trust but verify. Don’t assume they are lying. Find out. Do your diligence. Find out if what they are telling you is true or not. If they are telling the truth, deal with the problem and ask them to come to you for help so these things don’t get out of control.

 If they lied, say goodbye. 

But what if it’s a co-manager. Not someone who works for you but one of your colleagues?  Then you have a real problem. This is very common with passive aggressive people. I again, take a trust but verify approach. It’s all about documentation so that they can’t get away with their lies anymore.

If you have a verbal agreement, write it down and ask them to confirm via email your understanding of the agreement. That way – when they don’t do what they said they were going to do – you are no longer in a he said she said situation. 

I like to approach this as me trying to fix a communication problem. I don’t call them out as a liar. It is entirely possible I am the problem. So – I confirm and double check and put everything in writing so that the communication problems we are having are sorted out before too much work gets done. If they lie – they will be caught. And I don’t have to argue with them or accuse them of anything. I just let them dig their own hole if that’s what they want to do.

Never stoop to their level. Never make it personal. It isn’t. Either people are professional (which means ethical, honest and responsible) or they aren’t. If they aren’t, do what you need to do to protect the work (not yourself – the work), because solving problems ethically, responsibly and honestly is what good leadership is all about.
I have a short program on the principles of Humanistic Management for $15 if you are interested in learning more about the what and whys of how professionalism impact collaborative problem solving. https://humanistlearning.com/?p=2237


The Best Way to React to Passive-Aggressive Behavior

Question:
It can be difficult to be on the receiving end of passive-aggressive behavior. It can leave you feeling agitated, angry, or insulted. But what's the best way to react? What steps can you take to point out the passive-aggressive behavior without escalating the situation?

Answer: 
I deal with this in the context of bullying and take a behavioral approach to the problem. Here are 6 steps to take to deal with passive aggressive behavior.

1st, understand that a passive aggressive person probably isn’t in enough control of their behavior to stop. They aren’t doing this to be jerks – they can’t help themselves. It’s a control issue thing that is most likely beyond their control. In other words, don’t expect them to magically stop. They won’t.

2nd – Don’t take it personally. They are the one with the problem. Once you understand they are passive aggressive, it isn’t about you. It’s about them and their inability to function normally. It’s entirely possible that they have a mental health problem they are dealing with.

3rd – Document everything. If you have a verbal agreement with them, send them an email to confirm the agreement. That way when they don’t do what they said they would do there is a document that proves they didn’t do what they said they would do. This prevents these situations from devolving into a he said/she said argument. This allows you to win the argument without arguing!

4th – Be consistent over time. By remaining calm, polite and documenting everything, so as to avoid confusion, you prevent the passive aggressive person from being able to play their normal games. They will respond to this lack of control by getting increasingly frustrated. In other words, they will start to behave worse. Their behavior will become more overt & egregious. This is an extinction burst, and it’s predicted to happen. Just stay the course and allow them to dig their own hole.

5th – Don’t think that others don’t see it. If someone is passive aggressive with you, they are that way with everyone. Again, most can’t help themselves.  So when they start to attack your character, don’t worry about it. It means you have knocked them out of their comfort zone and they are starting to panic. Passive aggressive people don’t normally engage in overt attacks. They are passively aggressive. When they become overtly aggressive it means their cover has been blown.

6th – remain professional and polite. Don’t worry about how poorly they are behaving. Don’t sink to their level. Rise above and showcase how professional and nice you are. As the passive aggressive person escalates their bad behavior – the contrast between you as the professional and the passive aggressive person as the problem will become clearer and clearer.  You will end up winning this battle without even fighting, because sometimes you win – by not fighting.

To learn more about how to deal with bullies and passive- aggressive people, get my book The Bully Vaccine

Or take my course – how to stop harassment & retaliation in the workplace.



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