I used to train dolphins in college. I learned a lot through that experience. What were the main things I learned and carry with me? What I learned about humans by watching humans learn how to train dolphins.
1) watching how people learn new information. Specifically, how people learn how to train dolphins and the stages they go through.
The first phase: Some people when they first learn, watch and listen and don't act on it - are very hesitant. These become really great trainers. Others are very hands on and dive in right away. These folks generally become good trainers but not excellent trainers. When I am doing an onboarding, I pay attention to the people paying attention as these are the people who usually turn into my best employees. It is easy to dismiss them and pay attention to the ones that dive in, but they aren't necessarily learning as precisely as the ones who observe first do.
The 2nd phase is when people have learned enough to know mistakes when they see it and they start pointing out the mistakes of others. This is actually them learning and reminding themselves to not make those mistakes - even though it's annoying for the people being reminded to not do something. And a part of it is bolstering their own self esteem by reminding themselves how much they have accomplished/learned.
The third phase of learning is enlightenment where the trainer is really good and also really calm and patient with new learners. They are confident in what they know and don't need to bolster themselves or remind themselves of things and so don't harp on the newbies. People in phase 2 might be annoying, but if they are coached compassionately, they will eventually make it to phase 3.
2) The 2nd important thing I learned what has to create unlearning through a behavioral technique called extinguishing a behavior. This is what I teach in my anti-bullying and anti-harassment training. How to untrain unwanted behavior - like bullying. If you want to learn more visit: https://humanistlearning.com/category/bullyingharassment/