Showing posts with label being nice. Show all posts
Showing posts with label being nice. Show all posts

Protecting your reputation

When being a good person isn’t enough.


I consider myself to be a good person. Like everyone, I have my moments where I’m not the kind compassionate person I am normally, but those are the exception, not the rule. Our reputations in the workplace impact how we interact with our co-workers and what sorts of promotion opportunities we are given or if we are given them at all.

To make matters worse, in every walk of life there are people who will try to destroy your reputation. For whatever reason they just decide that you are a problem for them and they either spread rumors or lie or bully or demean. All of these tactics have the same goal, to get other people to not trust you or look up to you so that the bully can get access to the resources that would normally go to you. They now go to them.

It isn’t enough to be nice in these situations. Yes, you do have to be nice, but being nice doesn’t mean not protecting your reputation.  But how you do that will impact how other people perceive you.
If you fight back, you are just as bad as the bully.

If you do nothing, you are meek and weak.

The sweet spot is to stand up for yourself professionally.  You can do this in a way that makes it clear you won’t tolerate bad behavior, but that you aren’t the problem and you aren’t contributing to the problem.

When people attack our reputations, it is startling. We aren’t sure whether other people believe us or the person smearing us.  When I counsel people on how to get through this they are amazed that I tell them they don’t have to defend themselves for smears. Standing up for yourself doesn’t mean getting into an argument about whether or not you are horrid. You aren’t, so you don’t need to defend that.

What you need to do is make sure that you don’t cocoon yourself. If you are attacked directly have something prepared to say that is polite but makes it clear that rumor mongering isn’t tolerated. Something like – in this office we treat people with respect. And smile and make eye contact. It’s now the other person’s move. You haven’t attacked them, just reminded them what a professional interaction is like.

If they are accusing you of not getting things done, start covering your patootie. Put out memos of what you understand the verbal agreements to be. And then follow through.  It won’t take long for the people around you to notice that you are behaving and the other person is not.

Finally, don’t assume that just because your co-workers don’t stand up for you that they believe the bully. People have been conditioned since childhood to keep their heads down around a bully. When you stand up for yourself, people will notice. Trust that they can see what you can see.

If you want to learn more – consider reading my book: The Bully Vaccine or taking my online video course – Ending Harassment & Retaliation in the Workplace.

How to apologize


Apologies aren’t about you. Keep the focus where it belongs on the person you hurt.


No one is perfect. We all make mistakes despite our best intentions. And when we make mistakes, we should be quick to apologize. Knowing when and how to give a good apology is important to maintaining good social relationships.

The problem is that most of us hate apologizing and aren’t very good at it. I have a son, I model apologizing so he is quick to apologize when he makes a mistake. He has friends that hate apologizing. It makes them feel bad and they think they are going to be in trouble so they resist this simple gesture that is so important to good relationships.

I suspect that most adults never grew out of their childhood fears of apologies. It would explain why most apologies are actually non-apology apologies.

The Harvard Business Review posted an essay about how to apologize here:  http://blogs.hbr.org/2013/04/what-to-do-when-youve-angered/  It contains some excellent advice.

1st: What you intended to happen and what really happened may be two different things.  What matters isn’t what you intended, it’s what happened. And more importantly how what happened impacted the other person or persons.

2nd: the apology isn’t about you. Your fears, insecurities and problems are totally irrelevant to the person you are apologizing to.  Their world revolves around them. They need you to acknowledge how they were hurt by what you did. Fail to do that and your apology will fail.

3rd: It doesn’t matter who is in the right or whether your actions were justified or not. It matters that the bonds of trust have been broken and they need repairing. You either prioritize the restoration of trust, or you will fail to apologize out of pride and cause further harm to the relationship.

4th: Accept responsibility. Most people resist apologizing because they know their actions have hurt someone else and they feel the need to rationalize WHY they behaved poorly. This rationalizing is a way to avoid responsibility and to maintain your sense of self as a moral being without having to actually change your behavior. A true apology, because it is focused on the consequences of your actions, is focused on what you need to change to not cause that harm again. To truly apologize you have to accept responsibility for your behavior and actually make an effort to not commit the same mistake. Because the only thing worse that a non-apology apology is an apology from someone who continues to hurt you.

What’s the worse apology you have ever received?

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