I provide online
training on how to stop unwanted behavior like bullying/harassment using
behavioral science. This knowledge can also be applied to conflict management
and I have several programs which address how to do that.
The question – can a
tech solution to help streamline conflict resolution is an interesting
one. Because the answer is – it depends. It depends on what exactly
is happening.
Conflict isn’t simply a
disagreement. It’s a disagreement that has devolved into a personal fight – at least
on one side. Often on one side. It’s an unprofessional response to a
professional disagreement.
Conflict can also be a
symptom of bullying. Where the bully uses conflict to justify their
behavior. Bullying often masquerades as conflicts.
With these 2 things in
mind – there are a couple of things HR can do to use tech to help them.
1.
They
can use tech to help provide training to the people “in conflict” to help them
learn how to better and more professionally deal with it so it stops being a
conflict and goes back to being a disagreement. This does not take the
place of counseling and coaching though. It’s more – complementary to
counseling and coaching. The person coaching the individuals through the
“conflict” can have them read things or take an online class as part of the
counseling/coaching.
2.
The
other way they can use tech is as a whistleblowing/reporting
system. Because conflicts are manifested as inappropriate and
unprofessional workplace behaviors, the goal is to get the unprofessional
behavior to stop. Additionally, since what looks like conflict may actually be
bullying, providing staff with a way to report incidences of unprofessional
behavior will help HR a) know what is going on and b) provide a record of
unwanted/unprofessional behavior which can be used to justify employment action
is retraining fails, which it often will if the problem is bullying. Basically
– a whistleblower/reporting system can help you figure out if what is happening
– is actually bullying, when used correctly.
To learn more - take one or several of my courses at:
I am an HRCI & SHRM approved provider.
Thank you for sharing useful information on Thank You For Sharing information technology for Conflict Management
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