Have you ever had someone get angry with you and you don’t know why? It is hard sometimes to fathom why people act the way they do, especially when they are angry with you for no reason.
As I always say, don’t assume you know why someone is angry. Don’t just write them off as a jerk. Understand that anger often results from fear. When people are afraid, they can become very angry. You know you do, so why should you expect other people to behave any differently?
When someone gets angry at you for no reason, don’t take it personally. Try to figure out why that person is so afraid they are responding with anger. The more you can compassionately help them deal with their fears, the more you can help them become less angry. This is especially important in a work environment where you can’t just pick and choose your customers and co-workers.
Whenever possible, respond to anger with compassion.
Image: "Shouting Man" by chrisroll http://www.freedigitalphotos.net/